FAQ's

Everything you need to know about ICTC 2020
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FAQ’s

When do registrations open and how do I register? 

Online registration will open early 2020. For costs and details on registration, please click here.

How can I get conference updates?

Want the latest details on speakers, tours,  workshops and program for ICTC 2020? Complete the expression interest form here and we will keep you updated on the latest developments.

Can I share my registration?
Unfortunately, no. Day Registration is available for anyone who is unable to attend the whole conference. 
I didn’t complete my registration, where did my information go? 
If you did not complete your registration and did not receive a registration confirmation you will need to revisit the site again. If you are using the same device when you started your registration, the system will ask you whether you want to keep your incomplete registration or start the process again.
How do I pay?

Payment can be made by credit card (Visa or MasterCard), Cheque or EFT transfer. Please note 1.87% credit card surcharge will apply to transactions using your credit card.

How do I get a Tax Invoice?

A Tax Invoice will be generated upon completing your registration and attached to your confirmation. Should you need another copy please email events@ictcsociety.org.

How do I change my registration?

Changes to registrations can be made up until 2 weeks prior to the conference. Please refer to your registration confirmation email for a direct link to your account login. Any changes to accommodation should be directed to events@ictcsociety.org.

How do I cancel my registration? 

Cancellations will only be accepted in writing to events@ictcsociety.org.  Cancellations made on or before Monday 31 August 2020 will be refunded less $150.00 to cover administration costs. No refunds will be made after this date. As an alternative to cancellation, your registration may be transferred to another person without incurring any penalty.

NB: All refunds will be processed two weeks after the completion of the conference. Credit card fees cannot be refunded.

How do I change or cancel my accommodation?

Any changes to or cancellations of reservations made through the conference website must be modified online and confirmed by email to events@ictcsociety.org and not to the hotel direcly.

Travel Insurance

We recommend you take out travel insurance to cover you for cancellation of travel plans due to an unforseen circumstances preventing you from traveling, please click here for an obligation free quote.

I have a question that isn’t listed here, who can I ask?

For any other queries, please email events@ictcsociety.org or phone +61 7 3161 5901.

Who should attend?
  • Local Government (Mayors, Councillors, CEO’s, Directors, Managers and other decision makers), State and Federal Government
  • Private firms
  • Main Street Businesses and Consultants
  • Business Associations
  • Academics
  • Industry Groups
With interests in: 
  • Planning, Urban Design, Development, Property
  • Main Streets, Retail, Shopping and Town Centres
  • Economic Development, Demography
  • Place making, Project Management, Marketing
  • Architecture, Landscape, Environment
  • Infrastructure, Resources, Energy, Transport
  • Engineering, Surveying, Public Works
  • Banking, Law, Finance, Technology
What if I have a food allergy/intolerance of some sort?
Please include allergy and/or intolerance information in the dietary requirements section when you complete your registration, so that we can notify catering about meal needs. We will not be able to cater for your request if they are not included in your registration.
Do I need to pre-register for individual sessions?
The only sessions we require you to pre-register for are prompted on your registration. It is usually only field trips, specialist workshops, masterclasses, special interest groups (SIGs) and social functions. There is no need to pre-register for other plenary and concurrent educational sessions.
Do I need a badge?
Yes, a conference badge is required for entry into the conference and offsite events, and should be worn at all times. Please pick up your badge at the registration desk during open registration hours. If you lose your badge, you may need to show photo identification and have it reprinted at a registration desk
What do I wear?
The dress code is smart casual throughout the conference.
I’m having trouble seeing pages on the website, what do I do?

Our online registration operates best in either Google Chrome or Mozilla Firefox. If you are still having problems seeing information or pages, you may need to clear your cookies and browsing history in your Web Browser. Click here for information on how to do this.

 

 

International Cities, Town Centres & Communities Society
PO Box 2313  Brookside Centre QLD 4053
Australia